Refund policy
Last updated: 01/09/2026
Thank you for your purchase at Mayteo. Our return and refund policy is designed to give you a smooth and transparent experience. Below you will find all guidelines regarding returns, refunds and exchanges.
Contact details
Do you have questions about returns or refunds? Contact us via our contact form or email support@mayteo.com.
Overview
- Return period: 14 days after delivery
- Refund processing time: 5 working days after receipt
- Return shipping costs: at the customer's expense, unless the product is defective or incorrect
Order cancellation
You can cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, please follow the steps under 'Return instructions' below.
Return conditions
We accept returns under the following conditions:
- Return period: products can be returned within 14 days of delivery.
- Product condition: products must be in their original, unused condition, with all labels attached and in the original packaging.
- Proof of purchase: required for all returns.
- Exceptions: certain products, such as custom-made or personalised items and hygiene products, cannot be returned unless they are unopened and unused.
Return instructions
To start a return, follow these steps:
- Contact customer service: send an email to support@mayteo.com with your order number, the reason for the return and any supporting photos.
- Receive a return confirmation: our team reviews your request and sends you a return confirmation with detailed instructions.
- Pack the product: pack the product carefully, make sure all labels and the original packaging are included, and add the return form.
- Shipping: use a reliable shipping service with tracking. Return shipping costs are at the customer's expense, unless the product is defective or incorrect.
Refund policy
- Approval: once we have received and inspected the returned product, you will receive a message about the status of your refund within 5 working days.
- Processing time: approved refunds are processed within 5 working days to your original payment method. Your bank or credit card company may need additional time to process the refund.
- Confirmation: you will receive a confirmation email as soon as the refund has been processed.
If you do not see the refund within the expected timeframe, please contact your bank. For further assistance, you can reach us at support@mayteo.com.
Exchange policy
We offer exchanges for incorrect or defective products. Contact us within 14 days of delivery and we will cover the return shipping costs for eligible exchanges.
Exceptions and special cases
- Defective or damaged products: if your product arrives damaged or defective, contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or a full refund.
- Incorrect product: if you receive the wrong product, please contact us. We will cover the return shipping costs and send you the correct product as soon as possible.
- Lost parcels: if your parcel does not arrive within the estimated delivery time, please contact us so we can open an investigation with the carrier.
Processing times
- Return period: returns must be initiated and shipped within 14 days of receipt.
- Inspection period: after receipt, returns are inspected within 5 working days.
- Refund: refunds are processed within 5 working days after inspection to the original payment method.
Return address
Send approved returns to:
Mayteo
Wanzelesteenweg 86
9260 Wichelen
Belgium
Questions?
Feel free to contact us via our contact form, we are happy to help.
