Shipping policy
At Mayteo, we want your order to reach you quickly and safely. Below you will find everything about our shipping, delivery times and conditions.
Contact details
Do you have questions about your shipment? Contact us via our contact form or email support@mayteo.com.
Shipping costs and delivery times
| Country | Delivery time | Shipping cost | Free from |
|---|---|---|---|
| Belgium | 1 to 3 working days | €5.95 | €50 |
| Netherlands | 1 to 3 working days | €5.95 | €50 |
Delivery times are indicative and may vary depending on carriers or busy periods such as public holidays. We are working on expanding our shipping areas.
Order processing
Orders are processed within 1 working day, Monday to Friday.
Orders placed before 17:00 (CET) are processed the same working day. Orders placed after 17:00 are processed the next working day.
No orders are processed at weekends or on public holidays.
Shipping and tracking
We work with reliable carriers for all our shipments.
After shipping, you will receive an email with a Track & Trace link so you can follow your order at any time.
Damaged or lost parcels
If your order arrives damaged, contact us within 48 hours so we can arrange a solution.
If your parcel does not arrive within the expected delivery time, please contact us. We will then open an investigation with the carrier.
Returns
For information about returns, please see our return policy.
Questions?
Feel free to contact us via our contact form, we are happy to help.
