Terms of service
OVERVIEW
Welcome to Mayteo! The terms “we”, “us”, and “our” refer to Mayteo. Mayteo operates this store and website, including all related information, content, features, tools, products, and services, to provide you—the customer—with a personalized shopping experience (the “Services”). Mayteo is powered by Shopify, which enables us to provide these Services to you.
The following Terms of Service, including all policies referenced herein (the “Terms of Service” or the “Terms”), outline your rights and responsibilities when using our Services.
Please read these Terms of Service carefully. They contain important information about your legal rights and address topics such as disclaimers and limitations of liability.
By accessing, interacting with, or using any part of our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you may not access or use our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent and warrant that you are of legal adult age under the laws of your state or province of residence, and that you authorize us to permit any minor members of your household to use the Services on devices you own, purchase, or manage.
To use the Services — including browsing our webshops or purchasing products or services offered by us — we may require that you provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all rights necessary to supply such information.
You alone are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account or the rights granted to you under these Terms.
ARTICLE 2 – OUR PRODUCTS
We strive to provide the most accurate descriptions of our products and services in our online stores. However, please note that the colors and appearance of products may vary from what you see on your screen. These differences can be due to the type of device you use to access the store, as well as your device’s display settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match the display or description provided in our webshop.
All product descriptions are subject to change at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time, as well as to limit the quantities of any products we offer per person, per geographic region, or per jurisdiction, on a case-by-case basis.
ARTICLE 3 – ORDERS
When you place an order, you are making an offer to purchase a product. Mayteo reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order is not accepted until Mayteo confirms it. We must have received and processed your payment before your order is considered accepted.
Please review your order carefully before submitting it. Mayteo may not be able to accommodate requests to cancel an order once it has been accepted. If we choose not to accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided during checkout.
You may return or exchange purchases only in accordance with our Refund Policy.
You represent and warrant that your purchases are intended for personal use or household use only, and not for commercial resale or export.
ARTICLE 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email. Unless otherwise noted, all listed prices exclude taxes, shipping, handling fees, customs duties, and import charges.
Prices shown in our online store may differ from those offered in physical stores, other online platforms, or third-party retailers. From time to time, we may offer promotions or discounts for our Services that are subject to separate terms and conditions. In the event of any inconsistency between the terms of a promotion and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you when necessary.
You represent and warrant that (i) the credit card or payment method information you provide is true, correct, and complete; (ii) you are authorized to use the payment method for purchases; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including applicable shipping fees, handling fees, and taxes, if any.
ARTICLE 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times provided are estimates only and are not guaranteed. We are not liable for any delays caused by carriers, customs clearance, or circumstances beyond our control.
Once the products have been handed over to the carrier, ownership and the risk of loss transfer to you.
Any shipping or delivery dates provided are for reference purposes only. Delays do not entitle you to cancel an order, refuse delivery, or claim compensation.
If a package is returned to us due to an incorrect or incomplete address provided by you, or because it was unclaimed, the customer will be responsible for reshipping costs.
ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services—including, but not limited to, all trademarks, brands, text, displays, images, graphics, product reviews, video and audio content, and the design, selection, and arrangement thereof—are the property of Mayteo, its affiliates, or its licensors, and are protected by patent, copyright, and intellectual property laws in the United States and other countries.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing grants you a license or right under any patent, trademark, copyright, or other intellectual property of Mayteo, Shopify, or any third party. Unauthorized use of the Services may violate federal or international intellectual property laws. All rights not expressly granted in these Terms are reserved by Mayteo.
The names, logos, product names, service names, design elements, and slogans of Mayteo are trademarks of Mayteo or its affiliates or licensors. You may not use such trademarks without Mayteo’s prior written permission. The names, logos, product names, service names, design elements, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are the trademarks of their respective owners.
ARTICLE 7 – OPTIONAL TOOLS
You may be provided access to third-party tools as part of the Services. We do not monitor, control, or have any influence over such tools.
You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Your use of any optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features or services (including new tools and resources) through the Services. Such new features and services will also be subject to these Terms of Service.
ARTICLE 8 – LINKS TO THIRD PARTIES
The Services may contain materials and hyperlinks to websites offered or operated by third parties (including any embedded functionality from such parties). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any damages or harm related to your use of third-party websites or your purchase or use of any products, services, resources, or content offered by such third parties. Please review the policies and practices of any third party carefully before engaging in any transaction. Any complaints, claims, or concerns regarding third-party products or services should be directed to the relevant provider.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
Mayteo uses Shopify to enable us to provide our Services. All sales and purchases made through our store are, however, handled directly between you and Mayteo. By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related matters between you and Mayteo, including injury, damage, or loss arising from purchased products or services. You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchases and transactions with Mayteo.
ARTICLE 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy, which you can view on their website.
By using the Services, you confirm that you have read and understood the applicable Privacy Policy. Because our Services are hosted by Shopify, Shopify may collect and process personal data related to your access and use of the Services to provide and improve its functionality. Information you provide through the Services may be shared with Shopify and other third parties located outside your country of residence as necessary to deliver the Services.
Please review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
ARTICLE 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium, for any purpose—including commercial purposes.
You represent and warrant that:
(i) you own or control all rights to your Feedback;
(ii) you have disclosed any compensation or incentives related to the Feedback; and
(iii) your Feedback complies with these Terms.
We are under no obligation to: (1) maintain your Feedback in confidence; (2) provide compensation; or (3) respond to your Feedback.
We reserve the right, but are not obligated, to monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes the intellectual property rights of any party or these Terms.
You agree that your Feedback does not infringe on the rights of any third party and that it does not contain defamatory, unlawful, or obscene material, nor any malware or viruses. You may not use a false email address, impersonate any person or entity, or mislead us or others regarding the origin of your Feedback.
You alone are responsible for the accuracy and content of your Feedback. We accept no liability for any Feedback posted by you or any third party.
ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information—or cancel orders if any information is inaccurate—at any time and without prior notice, even after you have submitted your order.
ARTICLE 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to access or use the Services, directly or indirectly:
(a) for any unlawful or harmful purpose;
(b) to violate any local, national, or international laws or regulations;
(c) to infringe upon our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others;
(e) to submit false or misleading information;
(f) to upload, transmit, or reuse material that violates these Terms;
(g) to send spam, chain letters, or other unsolicited messages;
(h) to impersonate any person or entity; or
(i) to engage in conduct that restricts or inhibits anyone’s use of the Services, or that may expose Mayteo, Shopify, or other users to harm or liability.
Additionally, you agree not to:
(a) upload or transmit viruses or any malicious code;
(b) reproduce, duplicate, sell, or exploit any part of the Services;
(c) collect or track personal data of others;
(d) use automated tools such as crawlers or scrapers; or
(e) interfere with or circumvent the security features of the Services or related websites.
We reserve the right to suspend or terminate your account, without notice, if we determine that you have violated any provision of these Terms.
ARTICLE 14 – TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof) at any time, without notice and at our sole discretion. You remain liable for all amounts due up to and including the date of termination.
Sections on Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy shall survive termination.
ARTICLE 15 – DISCLAIMER OF WARRANTIES
The information provided through the Services is for general informational purposes only. We make no guarantees as to the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.
Unless expressly stated otherwise by Mayteo, the Services and all products made available through the Services are provided “as is” and “as available”, without warranties or conditions of any kind—either express or implied—including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
In some jurisdictions, the exclusion of certain warranties may not be permitted; in such cases, this disclaimer shall apply to the maximum extent allowed by law.
ARTICLE 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mayteo, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and those of Shopify and its affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including but not limited to loss of profits, revenue, data, or replacement costs—arising from your use of the Services or any products purchased through the Services, or for any other claim related in any way to your use of the Services or products.
This includes, without limitation, any errors or omissions in content, or any loss or damage incurred as a result of using the Services or any content (or product) posted, transmitted, or otherwise made available through the Services, even if advised of the possibility of such damages.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mayteo, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, liabilities, damages, losses, or expenses—including reasonable attorneys’ fees—arising out of or relating to:
(1) your breach of these Terms or referenced documents;
(2) your violation of any law or third-party rights; or
(3) your access to or use of the Services.
We will notify you of any claim subject to indemnification; failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced thereby. We may assume control of the defense and settlement of any claim at your expense, and you agree to cooperate with us in such defense.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed, and the remaining provisions shall remain valid and enforceable.
ARTICLE 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on this site or related to the Services, constitute the entire agreement and understanding between you and us, superseding any prior agreements or communications.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
ARTICLE 20 – ASSIGNMENT
You may not assign, transfer, or delegate this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment shall be void.
We may assign, transfer, or delegate our rights and obligations under these Terms without notice or consent.
ARTICLE 21 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Mayteo is headquartered. You and Mayteo agree to the exclusive jurisdiction and venue of the applicable courts in that jurisdiction.
ARTICLE 22 – HEADINGS
The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 23 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check our website periodically for updates.
We will notify you of any material changes in accordance with applicable law. Such changes take effect on the date specified in the notice. Your continued access to or use of the Services following such changes constitutes your acceptance of the revised Terms.
ARTICLE 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@mayteo.com.
Mayteo
info@mayteo.com
Wanzelesteenweg 86
9260 Wichelen, Belgium
+32 (0)472 020 612
VAT BE 1028543656
