Find out more in our FAQs.
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Products & Ingredients
What are the natural alternatives to Retinol in your products?
What are the natural alternatives to Retinol in your products?
We believe in skin improvement without irritation. That's why we don't use synthetic retinol, but two powerful plant-based alternatives: Bakuchiol and Bidens Pilosa .
- Bakuchiol: Works deep into the skin structure and stimulates collagen production to reduce fine lines.
- Bidens Pilosa: A powerful plant extract that acts as a bioretinol. It activates cell renewal and improves elasticity, while simultaneously soothing the skin.
Clinical studies show that these ingredients offer similar rejuvenating results as retinol, but without the known side effects such as redness, flaking, or sun sensitivity. This makes them safe for use on all skin types.
Are Mayteo products suitable for sensitive skin?
Are Mayteo products suitable for sensitive skin?
Absolutely. Our philosophy is "Powerful against aging, gentle on the skin." We avoid harsh chemicals, parabens, and synthetic fragrances that can cause irritation. Because every skin is unique, we always recommend patch testing any new product on the inside of your arm first.
Are your products vegan and cruelty-free?
Are your products vegan and cruelty-free?
Yes, 100%. Mayteo loves animals and nature. All our products are completely vegan and never tested on animals. Moreover, our formulas are COSMOS Natural and/or Ecocert certified, guaranteeing environmentally friendly production processes.
Where do the ingredients and products come from?
Where do the ingredients and products come from?
We collaborate with a specialized laboratory in Northern Europe known for its strict quality standards and sustainable production methods. The products are manufactured there using green energy and then shipped to you from Belgium.
Do the products smell strong?
Do the products smell strong?
No, we don't use heavy synthetic fragrances. Our products have a subtle, natural scent derived from the botanicals and essential oils. This creates a light, fresh experience without being overpowering.
Usage & Safety
Can I use the products during pregnancy or breastfeeding?
Can I use the products during pregnancy or breastfeeding?
Because we don't use harsh ingredients (such as traditional retinol or high concentrations of salicylic acid), our products are generally considered safe. However, your skin or body may react differently during pregnancy. If you have any doubts, we recommend checking the ingredients list with your doctor.
How long do the products last?
How long do the products last?
On each product, you'll find a symbol of an open jar with a number (for example, 6M). This means the product will retain its optimal effectiveness for 6 months after opening. Store your products in a cool, dry place out of direct sunlight.
In what order do I use the products?
In what order do I use the products?
A good rule of thumb is: from thinnest to thickest.
- Cleansing (Cleansing Milk / Mousse)
- Toner
- Serum (e.g. Vitamin C or Peptide) or Booster
- Eye cream
- Moisturizer (Day or Night Cream)
- Facial oil (Optional, as a last step in the evening)
Order & Shipping
What is the delivery time?
What is the delivery time?
Orders placed on weekdays before 11:00 PM will be shipped the next day. Delivery times for Belgium and the Netherlands are typically 1 to 3 business days .
What are the shipping costs?
What are the shipping costs?
We offer free shipping in Belgium and the Netherlands on orders over €50. For orders under this amount, the standard shipping cost of €5.95 will be calculated at checkout.
Can I return my order?
Can I return my order?
Yes, you can, within 14 days of receipt. Because these are hygiene products, we only accept products whose seal is intact and unused. See our Returns Policy for instructions and the return address.
Is the packaging recyclable?
Is the packaging recyclable?
Absolutely. Sustainability is key. Our bottles and jars are made of recyclable materials (glass or recycled plastic), and our shipping boxes are also made of cardboard. We encourage you to sort empty packaging correctly with your PMD (plastic) or glass recycling bins.
Payment & Security
What payment methods do you accept?
What payment methods do you accept?
Bancontact, Visa, Mastercard, Apple Pay, Google Pay, Klarna, Paypal.
Is paying safe?
Is paying safe?
Yes. Checkout is done through a secure payment environment with a secure connection.
Contact & Customer Service
How can I contact you?
How can I contact you?
Via the contact page or by email. We'll respond as quickly as possible on weekdays. Or via our live chat.
Need quick advice? Please state:
- your skin type
- your goal (anti-aging, glow, sensitivity…)
- which products you already use
Can you help me with a routine?
Can you help me with a routine?
Yes. Send us your skin type and goals, and we'll give you a practical suggestion with 3-5 products.








